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FC-10-0VM01-642-02-12 -FortiMail-VM01 1 Year FortiCare Premium and FortiGuard Base Bundle Contract

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FC-10-0VM01-642-02-12 Overview

Product Information: FortiCare 24x7 Support for FortiGate-VM01 (3 Years)

Product Code: FC-10-0VM01-642-02-12
Product Name: FortiCare 24x7 Support Contract – 3 Years
Applies To: FortiGate VM01 (Virtual Appliance)
Service Type: FortiCare Support Subscription
Coverage: 24 hours a day, 7 days a week
Duration: 3 Years
Delivery: Electronic License / Subscription

Service Features:

24x7 Technical Support: Access to Fortinet’s technical support team via phone, chat, and web portal around the clock.
Firmware and Software Updates: Receive all major and minor updates to FortiGate VM01 software to keep your system up to date.
Hardware Return & Replacement (RMA): For applicable hardware products, facilitates hardware replacement. Note: As this SKU applies to virtual appliance, no physical hardware is included.
Access to Fortinet Support Resources: Full access to the Fortinet support portal, including knowledge base articles, troubleshooting guides, and documentation.
Service Level Agreements (SLAs): Defined response and resolution times to ensure timely support.

FC-10-0VM01-642-02-12 Specification

Product Description:

FortiCare 24x7 Support Subscription for the FortiGate VM01 virtual firewall provides continuous professional technical assistance and software updates to maximize the performance and security of your virtual appliance deployment. This 3-year subscription ensures you have around-the-clock access to expert help whenever you need it.

Important Notes:

This subscription is specifically for FortiGate VM01, a virtualized firewall appliance.
No physical hardware is provided under this SKU.
License delivery is electronic via email or Fortinet’s license management system.
Support includes software maintenance and technical assistance but does not include professional services or on-site support.

FC-10-0VM01-642-02-12 Warranty

	Low Price Guarantee Customers can get high quality products at wholesale prices		Quality Assurance All products sold are original genuine goods, new packaging unopened
	100% Money Back Guarantee If your returns meet our relevent standards,you can contact our customer service team to exchange or return any product that you bought from us		Commodity Refund Guarantee For equipment purchased from us, please contact our customer service team for return and replacement services
	Diversified and Flexible Transportation Services Cargo carriers include Fedex, DHL, UPS, Aramex, TNT, EMS		Standard Policy 1 Year