FC-10-0VM01-642-02-36 -FortiMail-VM01 3 Year FortiCare Premium and FortiGuard Base Bundle Contract

Product Information: FortiCare 24x7 Support Contract – 3 Years for FortiGate VM01

Product Code: FC-10-0VM01-642-02-36
Product Name: FortiCare 24x7 Support – 3 Years
Applicable Model: FortiGate VM01 (Virtual Appliance)
Service Type: Support and Maintenance Subscription
Support Coverage: 24 hours a day, 7 days a week (24x7)
Contract Duration: 36 Months (3 Years)
Delivery Method: Electronic license key (no physical hardware)

Key Features

• 24x7 Technical Support:
  Access to Fortinet’s global support team via phone, email, and web portal around the clock.

• Firmware and Software Updates:
  Receive all firmware patches, software updates, and feature enhancements throughout the contract period.

• Advanced Threat Protection:
  Continuous updates to security intelligence and signatures to help maintain strong protection.

• Access to Knowledge Base and Tools:
  Includes access to extensive technical documentation, best practices, and troubleshooting guides.

• Hardware Return and Replacement (RMA):
  Applicable only to hardware products; for virtual appliances, support includes software maintenance and troubleshooting.

• Service Level Agreements (SLA):
  Guaranteed response and resolution times based on severity level to ensure timely support.

Benefits

• Minimize Downtime:
  With expert support available 24x7, minimize disruptions and maintain business continuity.

• Ensure Optimal Performance:
  Keep your FortiGate VM01 up-to-date with the latest security and performance improvements.

• Access Expert Resources:
  Benefit from Fortinet’s dedicated technical experts and extensive support resources.

Notes

• This product covers support for the FortiGate VM01 virtual appliance only.

• No physical device is included in this package.

• License keys and support access credentials are delivered electronically upon purchase.