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FC-10-0VM01-642-02-60 -FortiMail-VM01 5 Year FortiCare Premium and FortiGuard Base Bundle Contract

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FC-10-0VM01-642-02-60 Overview

Product Information

Product Code: FC-10-0VM01-642-02-60
Product Name: FortiCare 24x7 Support Contract – 5 Years
Applies To: FortiGate VM01 (Virtual Appliance)
Service Type: FortiCare Support Subscription
Support Coverage: 24 hours a day, 7 days a week (24x7)
Service Duration: 5 Years
Delivery Method: Electronic License/Subscription

Service Features

24x7 Technical Support: Access to Fortinet’s global support team via phone, web, and chat anytime.
Firmware & Software Updates: Includes all FortiGate VM firmware and software upgrades released during the subscription period.
Fortinet Support Portal Access: Full access to Fortinet’s extensive knowledge base, technical resources, and case management system.
RMA (Return Material Authorization): Hardware replacement service applicable to supported hardware products (note: this applies only if hardware is involved, and not to virtual appliances).
Service Level Agreements (SLA): Defined response and resolution times for support cases, ensuring timely assistance.
Proactive Support: Regular updates and notifications on security threats and product advisories.

FC-10-0VM01-642-02-60 Specification

Product Description

This product is a 5-year FortiCare 24x7 support contract designed specifically for FortiGate VM01 virtual appliances. It ensures continuous support coverage, including software updates and technical assistance, enabling businesses to maintain secure and optimized network operations.

Important Notes

This support contract is only valid for virtual appliances (FortiGate VM01) and does not include physical hardware.
The license key and activation details will be delivered electronically after purchase.
Customers are encouraged to maintain active support contracts to benefit from the latest security patches and technical support.

FC-10-0VM01-642-02-60 Warranty

	Low Price Guarantee Customers can get high quality products at wholesale prices		Quality Assurance All products sold are original genuine goods, new packaging unopened
	100% Money Back Guarantee If your returns meet our relevent standards,you can contact our customer service team to exchange or return any product that you bought from us		Commodity Refund Guarantee For equipment purchased from us, please contact our customer service team for return and replacement services
	Diversified and Flexible Transportation Services Cargo carriers include Fedex, DHL, UPS, Aramex, TNT, EMS		Standard Policy 1 Year